Customer Service

1.0 Ownership of Site; Agreement to Terms of Use
These Terms and Conditions of Use apply to the Wool Penny Rugs web site located at www.woolpennyrugs.com. The Site is the property of Wool Penny Rugs (“Wool Penny Rugs”). BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE. Wool Penny Rugs reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Wool Penny Rugs grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. Wool Penny Rugs will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, Wool Penny Rugs may restrict access to some parts or all of this Website. This Website also contains links to other websites, which are not operated by Wool Penny Rugs (the "Linked Sites"). Wool Penny Rugs has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
2.0 Privacy Policy
We are committed to protecting your privacy, and will never sell or disclose any information to a third party. We may use the information we collect to periodically notify you about offers or services we think you may find valuable. If you prefer not to receive this information, you may contact us with the subject “Unsubscribe” and we will remove your information immediately.
3.0 Your Use of the Site
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Wool Penny Rugs reserves the right to bar any such activity. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Wool Penny Rugs server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Wool Penny Rugs, including any Wool Penny Rugs account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Wool Penny Rugs’s systems or networks, or any systems or networks connected to the Site or to Wool Penny Rugs. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Wool Penny Rugs on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Wool Penny Rugs or others. Wool Penny Rugs will report any such activity to the relevant law enforcement authorities and disclose your identity to them. Wool Penny Rugs will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it.
4.0 Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Wool Penny Rugs, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Wool Penny Rugs’s express prior written consent.
5.0 Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Canada and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Wool Penny Rugs you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Wool Penny Rugs retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. a. Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. b. Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices exclusive of taxes. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. c. Payment We accept all the major Credit Cards through Paypal, cheque and Money Order payments. By placing an order on our site, you are authorizing WoolPennyRugs.com to charge your credit card for the full amount of the merchandise you have selected. Our site is fully secure and does not store credit card information. d. Discount Codes i. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. ii. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
6.0 Accounts, Passwords and Security
Certain features or services offered on or through the Site may require you to open an account (including setting up an Wool Penny Rugs ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Wool Penny Rugs immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Wool Penny Rugs or any other user of or visitor to the Site due to someone else using your Wool Penny Rugs ID, password or account as a result of your failing to keep your account information secure and confidential. You may not use anyone else’s Wool Penny Rugs ID, password or account at any time without the express permission and consent of the holder of that Wool Penny Rugs ID, password or account. Wool Penny Rugs cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
7.0 Limitation of Liability
Except where prohibited by law, in no event will Wool Penny Rugs be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Wool Penny Rugs has been advised of the possibility of such damages.
8.0 Indemnity
You agree to indemnify, defend and hold harmless Wool Penny Rugs, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Site or your breach of the Terms of Use.
9.0 Disclaimer as to ownership of trade marks
Any trade marks/names featured on this Site are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Wool Penny Rugs.
10.0 Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Site must not be framed on any other site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
11.0 Disclaimers
Wool Penny Rugs DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. Wool Penny Rugs CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. Wool Penny Rugs DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Wool Penny Rugs DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY Wool Penny Rugs SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST Wool Penny Rugs FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Wool Penny Rugs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
12.0 Violation of These Terms of Use
Wool Penny Rugs may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Wool Penny Rugs’s rights or property, or the rights or property of visitors to or users of the Site, including Wool Penny Rugs’s customers. Wool Penny Rugs reserves the right at all times to disclose any information that Wool Penny Rugs deems necessary to comply with any applicable law, regulation, legal process or governmental request. Wool Penny Rugs also may disclose your information when Wool Penny Rugs determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You acknowledge and agree that Wool Penny Rugs may preserve any transmittal or communication by you with Wool Penny Rugs through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or Wool Penny Rugs determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Wool Penny Rugs, its employees, users of or visitors to the Site, and the public. You agree that Wool Penny Rugs may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Wool Penny Rugs, for which monetary damages would be inadequate, and you consent to Wool Penny Rugs obtaining any injunctive or equitable relief that Wool Penny Rugs deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Wool Penny Rugs may have at law or in equity. You agree that Wool Penny Rugs may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems. If Wool Penny Rugs does take any legal action against you as a result of your violation of these Terms of Use, Wool Penny Rugs will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Wool Penny Rugs. You agree that Wool Penny Rugs will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.
13.0 Void Where Prohibited
Wool Penny Rugs administers and operates the www.shopWool Penny Rugs.com Site from its location in Vancouver, BC Canada. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside Canada and the United States. Wool Penny Rugs reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside Canada and the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
14.0 Feedback and Information
Any feedback you provide at this Site shall be deemed to be non-confidential. Wool Penny Rugs shall be free to use such information on an unrestricted basis. The information contained in this Site is subject to change without notice.